FAQ
What time can I check-in and check-out?
Standard check-in time is at 2 PM and check-out at 12 PM. Kindly note that check-in time may be shifted to 3:00 PM during high occupancy periods.
Can I request for wake up calls?
Make your way out of bed with our timely wake-up call. Please press service key “1” for assistance.
How can I talk to the Duty Manager?
Please dial service key “1” from your in-room phone for assistance.
Can I request housekeeping?
Housekeeping services are available. Shoe shine service is offered to guests upon request. Please press the service key “1” for assistance.
Do you have wifi?
Stay connected during your stay with 40MB bandwidth internet service provided throughout our guestrooms and public areas. Please log-in with your username and password provided at check-in. User name is your room no. Password is *followed by room no. eg: USER NAME: 2803 PASSWORD: *2803.
Do you allow early check in and late check-out?
We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability. We extend this privilege to guests who book directly with us. We delight in offering a complimentary early check-in at 12 NN and a late check-out until 2 PM. Please note that applicable charges may apply for succeeding hours.
Can I store my bag?
Yes, we do offer luggage storage free of charge. I’M hotel reserves to right to deny storage of oversized and suspicious items.
Do you have an elevator?
We are equipped with six (6) guest elevators (3) high rise, 3 low rise elevators) and two (2) separate elevators serving the spa floors. Guest elevators are equipped with a high-level security feature that enables guests to access each designated floor using a keycard.
Can I bring my pet inside the hotel?
As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas. We can refer you to the local pet house, while you choose to stay with us.
Do you offer parking slot for hotel guests?
Yes, however parking space is subject to availability. Registered hotel guests are entitled to one (1) complimentary parking slot per room.
Do you offer accommodation for the physically challenged?
Yes, we have PWD rooms specially available for senior citizens and persons with disabilities.
What is your linen & damage Policy?
Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge.
What is your smoking policy?
Healthier. Happier. Fresher. the usage of cigarettes, vape pens, cigars or e-cigarettes are prohibited in all condos. A fee equivalent to USD 250 per incident will be charged to your account if a smoking incident occurs in your condominium during your stay.
If I need assistance in my flight whom do I Contact?
Our front desk will be glad to assist you with your flight information, reconfirmation and airline schedules. Please press the service key “1” for assistance.
Do you offer airport shuttle service?
Airport transfers to or from Ninoy Aquino International Airport (NAIA) start at just Php 2,300 per trip.
Can I request for transfers?
A great way to enjoy your trip while on vacation is to drive around the metro in style. For transfer requirements, please press service key “1” for assistance.
Address: Plaza 3.14, Paseo de las Palmas 3, 63735 Nuevo Vallarta, Nay., Mexico
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